Billing Terms & Conditions

To ensure clarity and protect the rights of both parties, we have established the following payment terms applicable to all transactions conducted through the official website of Firamart at https://firamart.com/.

By completing an order, you agree to provide accurate payment information and confirm that you have read and understood the terms and conditions presented on this page. Placing and paying for an order on the website constitutes full acceptance and legal agreement to be bound by these terms, ensuring transparency and protecting the interests of both the customer and Firamart.

1. Payment Methods

Firamart supports a variety of popular and secure payment methods tailored for the U.S. market. Customers can use international credit or debit cards such as Visa, Mastercard, American Express, and Discover to complete their transactions.

In addition, we prioritize payment processing via PayPal for convenience and speed. All transactions made through the PayPal gateway comply with international PCI DSS security standards, ensuring absolute safety for your personal and financial information.

Firamart does not store any card or banking data on our system, protecting your privacy and security at all times.

2. Order and Transaction Confirmation

Immediately after a successful payment, our system will automatically send an order confirmation email to the email address you provided, within one hour. The confirmation email will include important details such as the order number, product list, shipping address, payment method, and the total amount paid. 

If you do not receive the confirmation email within the expected timeframe, please check your spam or promotions folder. If it's still not found, you may contact Firamart's customer support via email for prompt assistance.

3. Payment Information Security

Firamart is committed to protecting customer payment information by implementing advanced security measures. All payment data is encrypted through SSL connections to ensure that the entire transaction process is secure. Firamart does not store card numbers, CVV codes, or other sensitive information and only works with reputable international payment gateways such as PayPal. We strictly do not share or disclose any personal or financial information to third parties unless legally required.

4. Order Cancellation and Refunds

Customers have the right to request an order cancellation within 12 hours from the time the order is successfully placed. After this period, if the order has already been processed or handed over to the shipping carrier, cancellation will no longer be possible. If the order is canceled within the allowed timeframe, Firamart will process a refund through the original payment method. Refund processing time may take between 3 to 7 business days, depending on your bank or card issuer's policies.

5. Fraud Detection and Prevention

Firamart reserves the right to refuse to process any orders suspected of fraudulent activity to ensure the safety of our customers and system. Suspicious activity may include mismatched billing and shipping addresses, unusually high order volume in a short time, transactions originating from outside the U.S., or automated behavior. In such cases, we may require customers to provide identity verification documents, such as a selfie with a valid ID or a photo of the payment card with only the last four digits visible, to ensure transaction accuracy and security.

6. Payment Disputes and Claims

Before initiating any disputes or chargeback requests with your bank, we strongly encourage customers to contact Firamart directly for timely support and resolution. Direct communication helps avoid unnecessary misunderstandings and protects the rights of both parties. If a claim is found to be groundless or made outside of the proper procedure, your account may be temporarily suspended, and Firamart reserves the right to deny future service. We are committed to handling all disputes transparently, fairly, and efficiently to protect the legal rights of our customers.

7. Policy Updates

Firamart reserves the right to change, update, or adjust the payment terms at any time to comply with new legal regulations or business conditions. All changes will be published at https://firamart.com/billing-terms-conditions/ and will take immediate effect upon posting. New terms will apply only to orders placed after the update date, ensuring fairness and customer protection.

8. Contact Information

If you have any questions, concerns, or need assistance regarding payment, please contact Firamart's customer support team at:

  • Email: [email protected]
  • Phone: (720) 803-6073
  • Support Hours: Monday through Friday, 8:00 AM - 5:30 PM (MDT).

Appendix: Commitment (Optional)

  • Firamart is fully committed to complying with all applicable federal and state e-commerce laws in the United States.
  • We strive to maximize customer protection and maintain transparency in all transactions.
  • We do not charge hidden fees, we do not store customers' sensitive data, and we are dedicated to supporting customers before, during, and after each purchase to deliver a safe, reliable, and satisfying shopping experience.