Terms of Service

Thank you for choosing Firamart – an online store specializing in women's fashion products for the U.S. market. Throughout this document, terms such as "we", "Firamart", "store", or "service" refer to Firamart and related parties directly involved in operating and providing products and services on the website https://firamart.com/. By using our website and services, you agree to comply with all terms and conditions set forth in this document.

1. Scope of Application

These terms of service apply to all customers and users accessing, shopping, or interacting with Firamart via the website, mobile application, or any other online transaction channels provided by Firamart. Regardless of the form of access, all users must comply with the established rules and conditions to ensure transparent, fair, and lawful transactions.

2. Conditions of Service Use

To use Firamart's services, customers must be at least 18 years old and have full legal capacity according to the law to conduct transactions on our platform. By using our services, you confirm that you have read, understood, and fully agree with all the terms presented in this document. Firamart strictly prohibits using the website for any illegal purposes or acts that may harm Firamart, other customers, or any third parties.

3. Account Registration

Customers have the right to register for an account on Firamart's system to conveniently manage orders and receive notifications and special offers. When registering, you must provide complete, accurate, and valid personal information as required and update it when there are changes. Safeguarding your account login information is your responsibility; Firamart will not be liable for unauthorized access if it results from your failure to protect your personal information.

4. Product Description and Quality

Firamart commits to providing products that match the descriptions on the website, including design, size, color, and material. However, due to lighting conditions during photography or measurement methods, slight deviations in color or size compared to reality may occur. All products undergo strict quality control before delivery to ensure they meet standards and are free from technical defects or damages.

5. Pricing and Payment Methods

The product prices displayed on the website represent the product's value, excluding shipping fees, which will be shown during checkout. Firamart reserves the right to adjust prices, promotions, or offers without prior notice to suit market conditions and business strategies. Accepted payment methods include credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are securely processed through reputable payment partners to protect customers' rights and prevent financial information leaks.

6. Ordering and Confirmation Process

When you add products to your cart and complete payment, the order is officially recorded in Firamart's system. After successful payment, a confirmation email will be sent to you to verify details. Firamart reserves the right to refuse or cancel orders if signs of fraud, inaccurate information, or supply issues arise, protecting the interests of all parties involved.

7. Shipping Policy

Firamart collaborates with reputable carriers in the U.S. to ensure safe, fast, and timely delivery. Typically, order processing takes 1 to 2 business days after payment confirmation. Delivery time ranges from 7 to 10 business days depending on the shipping address and product stock availability. In cases of force majeure such as natural disasters, strikes, or pandemics, delivery times may be affected, and we will strive to notify customers promptly. Shipping fees are clearly displayed during checkout.

8. Return and Exchange Policy

Customers have the right to request returns or exchanges within 35 days from the delivery date, provided products are in original condition, unused, undamaged, and retain tags. For product errors caused by Firamart (wrong size, technical defects, inaccurate description), returns or exchanges are free of charge, including shipping fees. For returns due to incorrect size, customers bear return shipping costs. To proceed, contact customer service via email [email protected], providing order number and product condition details with photos/videos for verification.

9. Refunds and Complaint Handling

If a return/refund is accepted, Firamart will process the refund within 24 hours. However, actual refund time may take 3 to 7 business days depending on your bank or payment service. Refunds will be made via the original payment method. Complaints related to product quality, shipping, or services must be submitted within 35 days of receipt to be addressed promptly. We are committed to handling all feedback quickly, transparently, and prioritizing customer rights.

10. Personal Information Security

Firamart respects customer privacy and commits to protecting all personal information provided in accordance with current laws. Collected information is used for order processing, customer support, and service improvement. We apply modern and strict technical measures to prevent unauthorized access, loss or leakage. Customers have the right to request access, correction, or deletion of personal information by contacting our support team directly.

11. Intellectual Property

All content on Firamart's website, including logos, images, texts, designs, and trademarks, are the property of Firamart or legally licensed. Unauthorized copying or use without explicit permission will be handled according to the law to protect our rights and those of related parties.

12. Legal Liability

Firamart is not responsible for any direct, indirect, or consequential damages arising from the use or inability to use our services. We are also not liable for technical errors or service interruptions caused by factors beyond our control, such as system failures or external influences. In all cases, Firamart's maximum liability to customers does not exceed the total amount paid by the customer in the last six months.

13. Customer Rights and Obligations

Customers must provide accurate, complete, and updated information throughout the shopping process at Firamart. Customers agree not to use products or services for illegal purposes or in ways that harm third parties. You must comply with product usage guidelines and maintain respectful communication when interacting with our support team to uphold a civilized and professional shopping environment.

14. Service Changes and Termination

Firamart reserves the right to modify, amend, or supplement service terms at any time without prior notice. Users are responsible for monitoring and updating themselves on these changes whenever accessing the website. In cases of serious violations or harmful behaviors, we have the right to suspend or terminate access and services without prior notice.

15. Dispute Resolution

Any dispute arising from using Firamart's services will be prioritized to resolve through negotiation and mediation among involved parties. If no agreement is reached, disputes will be submitted to a competent court in the U.S. for resolution according to applicable law.

16. Contact Information

You can contact Firamart's customer service for support via:

• Email: [email protected]
• Phone: (720) 803-6073
• Working Hours: Monday through Friday, 8:00 AM - 5:30 PM (MDT).